Privacy Policy

1. Who We Are

Hazel Grove Mini Market SK7 Ltd ("we", "us", "our") is the data controller for personal information collected through this website and in our store. We are registered in England & Wales with company number 17395940. Our registered address is 64-66 London Road, Hazel Grove, Stockport SK7 4AF, United Kingdom (GB). You can contact us by phone on +1 802 896 5754 or via our contact page.

2. Information We Collect

• Contact details — name, phone number, email address and delivery address when you place a delivery order, send us a message or sign up for updates.
• Order information — the products you order, delivery preferences and any recurring order arrangements.
• Website usage data — pages visited, device and browser type, collected via standard analytics and security cookies.
• CCTV images — our premises may be monitored by CCTV for crime prevention and the safety of customers and staff.

3. How We Use Your Information

• To process and deliver orders, including phone orders and same-day local deliveries.
• To respond to enquiries, product requests, feedback and complaints.
• To manage wholesale, supplier and community partnership relationships.
• To keep our website secure, understand how it is used and improve our services.
• To comply with legal obligations, including age-restricted sales and food safety regulations.

We rely on the following lawful bases under UK GDPR: performance of a contract (orders and deliveries), legitimate interests (responding to enquiries, website security and CCTV), consent (marketing communications) and legal obligation (regulatory compliance).

4. Sharing Your Information

We do not sell your personal information. We may share it with: delivery partners where needed to fulfil your order; parcel network operators for collection and drop-off services; payment and bill-payment service providers (e.g. PayPoint); and professional advisers, regulators or law enforcement where required by law.

5. Cookies

Our website uses essential cookies to function and may use analytics cookies to understand how visitors use the site. Form submissions are protected by Google reCAPTCHA, which is subject to Google's privacy policy. You can control cookies through your browser settings.

6. Data Retention

We keep order and contact records only as long as necessary to provide our services and meet legal, accounting and tax obligations. CCTV footage is retained for a limited period (typically 30 days) unless required for an investigation.

7. Your Rights

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request erasure where there is no compelling reason to keep it.
• The right to restrict or object to certain processing.
• The right to data portability.
• The right to withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us using the details above. We will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse, both on this website and in store.

9. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be published on this page with an updated revision date.